The course contains:
*Definition of quality
*Dimensions and concerns of quality at the productive sector
*Performance
*Reliability
*Durability
*Serviceability
*Aesthetics
*Features
*Perceived Quality
*Conformance to Standards
*The Development of Quality system concepts
*Inspection
*Quality Control
*Quality Assurance
*The concept, relevance and need of total quality management
*Creating a culture of enterprise and employees
*Quality Management and Quality of the management
*Key principles of quality management system
*Customer Focused
*Leadership
*People Involvement
*Process Approach
*System Approach to Management
*Continual Improvement
*Factual Approach to Decision Making
*Mutually Beneficial Supplier Relationships
*Mechanism and development of operations management
*ISO 9001 :*Ian overview of ISO 9001,its importance and how to get it
*Fundamentals of total quality management system
*Obstacles to the application of total quality management system
*General stages to apply total quality system
*Seven Tools :
1- Flow Charts
2- Check Sheets
3- Pareto Diagram
4-Histogram
5- Cause and Effect Diagram
6-Scatter Diagram
7-Control Charts
max number of attendances | 10 |