Content:
· An introduction to the history and definition of quality.
· Development of total quality management and its elements.
· Standard requirements of the ISO 9001.
· Definitions and Comparisons.
· General Requirements.
· ISO 9001 clauses.
· Policy and objectives of quality.
· Quality.
· Procedures.
· Human Resources Management and organizational structure.
· Customer satisfaction.
· Continuing measurement, analysis and improvement (PAS – Performance Appraisal System).
· Six sigma concept (mandatory documents).
· Documents and records control.
· Internal auditing.
· Control of non-conforming.
· Corrective procedures.
